Privacy Policy

Last updated: September 1, 2023

1. Introduction

Fentonem Restaurant-Hotel Norway ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, stay at our hotel, dine at our restaurant, or use our services in Norway.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name, address, email address, and phone number
  • Passport or identification details (as required by Norwegian law)
  • Payment information (processed securely through third-party processors)
  • Reservation details, preferences, and special requests
  • Dietary restrictions and health information (when relevant to your stay)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address, browser type, and device information
  • Pages visited, time spent on our site, and referral sources
  • Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Process and manage your reservations, stays, and dining experiences
  • Communicate with you about your bookings and send confirmations
  • Provide personalized services and recommendations
  • Process payments and prevent fraudulent transactions
  • Send promotional emails about special offers, events, and news (with your consent)
  • Improve our website, services, and customer experience
  • Comply with legal obligations under Norwegian law

4. Legal Basis for Processing (GDPR)

For guests from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context in which we collect it:

  • Contractual necessity: To fulfill our contract with you (e.g., processing your reservation)
  • Legal obligation: To comply with Norwegian laws (e.g., registration of foreign guests)
  • Legitimate interests: To operate our business and provide services (e.g., improving our website)
  • Consent: When you have given us permission (e.g., marketing communications)

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service providers who assist in our operations (e.g., reservation systems, payment processors)
  • Norwegian authorities when required by law (e.g., police registration of foreign guests)
  • Professional advisors (e.g., lawyers, accountants) as necessary
  • With your consent or at your direction

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data
  • Regular security assessments
  • Limited access to personal information on a need-to-know basis
  • Secure processing of payment information

However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

We use the following types of cookies:

  • Essential cookies: Necessary for the website to function
  • Analytical cookies: Help us understand how visitors use our website
  • Marketing cookies: Used to track visitors across websites (with consent)

You can set your browser to refuse cookies, but some parts of our site may not function properly as a result.

8. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal information:

  • Right to access: You can request copies of your personal information
  • Right to rectification: You can request correction of inaccurate information
  • Right to erasure: You can request deletion of your personal information under certain conditions
  • Right to restrict processing: You can request restriction of processing under certain conditions
  • Right to data portability: You can request transfer of your data to another organization
  • Right to object: You can object to our processing of your personal information

To exercise these rights, please contact us using the information in Section 11.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements under Norwegian law.

Typical retention periods include:

  • Booking information: 5 years for accounting purposes
  • Guest registration information: As required by Norwegian law (typically 1-3 years)
  • Marketing information: Until consent is withdrawn

10. International Transfers

Your information may be transferred to and maintained on computers located outside of Norway, including countries that may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly. Parents or guardians can contact us to request deletion of any information about their children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page with an updated revision date. We encourage you to review this Privacy Policy regularly.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your data protection rights, please contact us at:

Fentonem Restaurant-Hotel Norway
Geirangerfjord, 6216 Geiranger
Møre og Romsdal, Norway
Email: [email protected]
Phone: +47 123 45 678
Data Protection Officer: [email protected]

You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).